This document is designed by the Consumer Protection Authority (Forbrukerrådet in Norway) and includes all significant points for VEGE MAMA products:

The parties
Seller is VEGE MAMA, Gransveien 5, 0758 Oslo, vegemamafoods@gmail.com, (+47) 90284457, and is referred to as the seller/seller. The buyer is the consumer who makes the order and is referred to in the following as the buyer/buyer.

The seller may require payment for the item from the time it is sent from the seller to the buyer. If the buyer uses a credit or debit card upon payment, the seller can reserve the purchase price on the card at the time of booking. The card will be charged on the same day that the item is shipped. Upon payment by invoice, the invoice to the buyer is issued upon shipment of the item. The payment deadline is stated in the invoice and is at least 14 days from receipt. Buyers under the age of 18 cannot pay with subsequent invoice
Delivery is done when the buyer, or his representative, has taken over the thing. If the delivery time is not stated in the ordering solution, the seller shall deliver the goods to the buyer without undue delay and no later than 30 days after the order from the customer. The goods shall be delivered to the buyer unless otherwise specifically agreed between the parties.Section 8. Right of withdrawal Unless the agreement is exempt from the right of withdrawal, the buyer may regret the purchase of the goods under the Right of Withdrawal Act. The buyer must notify the seller of the use of the right of withdrawal within 14 days of the deadline starting to run. The deadline includes all calendar days. If the deadline ends on a Saturday, public holiday or holiday day, the deadline is extended to the nearest business day. The withdrawal deadline is considered complied with if the notification has been sent before the end of the deadline. The buyer has the burden of proof that the right of withdrawal has been applied, and the notice should therefore be made in writing (withdrawal form, e-mail or letter). The withdrawal deadline starts to run:

When purchasing individual goods, the withdrawal period will run from the day after the item(s) have been received. Sold a subscription, or involves the agreement regular delivery of identical goods, the deadline runs from the day after the first shipment is received. If the purchase consists of several deliveries, the withdrawal period will run from the day after the last delivery has been received. The withdrawal period is extended to 12 months after the end of the original deadline if the seller does not inform the agreement that there is a right of withdrawal and standardised withdrawal form. The same applies in the event of a lack of information on conditions, deadlines and procedures for using the right of withdrawal. If the trader is able to provide the information during these 12 months, the withdrawal period still expires 14 days after the day the buyer received the information. When using the right of withdrawal, the goods must be returned to the seller without undue delay and no later than 14 days from the notification of the use of the right of withdrawal. The buyer covers the direct costs of returning the goods, unless otherwise agreed or the seller has failed to state that the buyer shall cover the return costs. The seller cannot determine the fee for the buyer’s use of the right of withdrawal. The buyer may test or test the item in a proper manner to determine the nature, characteristics and function of the goods, without the right of withdrawal falling away. If testing or testing of the goods goes beyond what is justifiable and necessary, the buyer may become responsible for any reduced value of the goods. The seller is obliged to repay the purchase price to the buyer without undue delay, and no later than 14 days from when the seller was notified of the buyer’s decision to use the right of withdrawal. The seller has the right to withhold the payment until he has received the goods from the buyer, or until the buyer has submitted documentation that the goods have been sent back.

Product defect
– buyer’s rights and warranty period If there is a defect in the item must be purchased within a reasonable time after it was discovered or should have been discovered, notify the seller that he or she will invoke the defect. The buyer has always advertised on time if it happens within 2 months of the defect being discovered or should have been discovered. Complaints can take place no later than two years after the buyer took over the item. If the item or part of it is intended to last substantially longer than two years, the warranty period is five years. If the item has a defect and this is not due to the buyer or conditions on the buyer’s side, the buyer may, in accordance with the rules of the Consumer Purchase Act Chapter 6, according to the circumstances, withhold the purchase price, choose between correction and resupply, claim price reduction, claim the agreement raised and/or claim compensation from the seller. Complaints to the seller should be made in writing.

Correction or redelivery
The buyer can choose between requiring the defect directed or the delivery of corresponding things. Seller may still object to the buyer’s claim if the implementation of the claim is impossible or insethr whether the seller is unreasonable. Correction or redelivery shall be carried out within a reasonable time. The seller is not initially entitled to make more than two relief attempts for the same defect. Price discountBuyer may require an appropriate price discount if the item is not corrected or converted. This implies that the relationship between the discounted and the agreed price corresponds to the relationship between the value of the thing in inadequate and contractual condition. If particular reasons speak for it, the price refusal may instead be set equal to the significance of the defect to the buyer.

If the item has not been corrected or converted, the buyer may also cancel the purchase when the defect is not immaterial.

Dispute resolution
Complaints are directed to the seller within a reasonable time, cf. points 9 and 10. The parties shall attempt to resolve any disputes amicably. If this is not successful, the buyer can contact the Consumer Protection Authority for mediation. The Consumer Protection Authority is available by phone 23 400 600.

The European Commission’s complaints portal can also be used if you wish to lodge a complaint. It is particularly relevant, if you are a consumer resident of another EU country. The complaint is filed here: http://ec.europa.eu/odr